Copthorne Orchid Penang Tours Packages

Terms & Conditions

• Rooms are subject to availability & surcharges for Shoulder season, Peak Season & Super Peak Season.
• Transfer & Tour on S I C basis
• Passport must be presented at the reception upon check-in.
• Child (Maximum 12 years of age) rates are based on sharing room with 2 adults (Maximum 1 child with bed & 2 children without bed).
• MYR50 surcharge (per way) applies for transfers between 2300hrs to 0600hrs.
• Expenses other than those specified in each tour itinerary e.g. airport taxes, flight ticket, additional meals, additional sightseeing, cost of passport visas or other documentation ,laundry ,liquor, excess baggage charges, tips, car deposit, car rental insurance, incidental personal or baggage insurance, cable, telephone or communications charges, or any item of a personal nature are not included in the price quoted.
• Maximum waiting time at the airport will be 1 hours estimated time arrival (ETA) including customs & Immigration clearance. However if maximum allocated waiting time is over AWD shall not be responsible for the delay. Guest will then have to make his/her own arrangement and bear the additional cost; NO REFUND will be given.
• Maximum waiting time for departure will be 15 minutes from the stated pick-up time, any delayed guest will then have to make his/her own arrangement and bear the additional cost; NO REFUND will be given.
• Rates exclude entrance fees to PLACES VISITED (unless stated otherwise).
• The Management reserves the right to alter, amend or withdraw the package anytime without prior notice.
• Booking is not confirmed until a confirmation number has been advised and FULL PAYMENT has been collected from the guest.
• A valid major credit card number is required for all reservations. Debit Cards, Cash payments & Banking-in (Telegraphic transfer) are not acceptable for confirming reservation. Full payment will be collected upon confirmation. Payment will be forfeited if booking is cancelled less than 7 days, and also in the event of NO SHOW.
• Strictly NO REFUND for cancellations made for Peak & Super Peak bookings after confirmation has been done.
• For bookings cancelled 30 days before package date, a refund of the full amount less administration fee, which is either equivalent to 5% of the total value or MYR 50.00 (whichever is greater) is applicable.
• For bookings cancelled 20 days before package date, a refund of 75% of the total price is applicable.
• For bookings cancelled 15 days before package date, a refund of 50% of the total price is applicable.
• For bookings cancelled less than 14 working days prior to package date, NO REFUND is applicable.
• Any amendment in booking dates, hour or vehicle type in full or in part, must be made through Asia Web Direct (AWD).The amendment must be made in writing, quoting the booking reference number and the e-mail address you originally used to make your booking. All amendment requests are subject to reconfirmation and availability of room. If the amendment results in a refund of payment, an administration fee will be charged (refer to above cancellation policy).
• An amendment fee of MYR 25.00 will be charged for any amendment done after the payment voucher has been issued, except where this involves additional days, additional tours, additional number of rooms or additional number of people booked. Cancellation of any service in whole or in part is subject to the above cancellation policy.
• Child policy: Child rates are applicable for children aged between 2 – 12 years.