Hertz Rent a Car

Hertz, the world's first car rental agency was founded in Chicago in 1918 by Walter Jacobs. From its modest beginnings, a single outlet and 7 cars, Hertz has come a long way and is now the world's largest car rental company, operating in more than 145 countries and 7,700 locations worldwide.

Headquartered in New Jersey, USA, Hertz has the largest car rental reservation center under one roof in Oklahoma City. With over 89 years of experience and a series of innovations touching all sectors of the car rental industry, Hertz is currently the world's oldest and most successful car rental company.

Today, Hertz Worldwide Reservations Centers handle approximately 40 million phone calls and deliver approximately 30 million reservations annually. The Hertz business philosophy of "always keeping the customers happy" thus enabled us to consolidate and maintain our leadership stance in the industry.

Sime Darby Rent A Car, a wholly-owned subsidiary of Sime Darby Berhad, is the local license of Hertz, offering a wide range of vehicles to leisure customers, wholesale agents and mammoth multi-national companies. In anticipation of a growth in the car rental industry, we have expanded our services to provide long-term car rentals as well as chauffer driven services, to cater to wider audience segment.

Headquartered in Kuala Lumpur, Sime Darby Rent A Car Sdn Bhd has stamped its presence in Malaysia for the past 25 years, making Hertz a name synonymous with superior quality in car rental services throughout Malaysia. Our fleet of over 600 cars, MPVs and four wheel drives are kept in excellent condition to ensure our customers a smooth, pleasurable and hassle-free driving experience. In addition, we offer 24 hours Emergency Help line in case of accidents or emergencies. Pledging total commitment towards providing better customer service, Hertz offers the competitive edge in the Malaysian Rent A Car Industry. Our team of professional and well-trained personnel are always on hand to provide personalized services to all customers.

We are strategically located at 9 business centers and airport locations (Kuala Lumpur, KLIA, Alor Setar Airport, Penang, Penang Airport, Kuantan Airport, Johor Bahru, Kota Kinabalu Airport and Kuching

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Rates include:

• Unlimited Kilometers
• insurance cover for third party property damage up to RM3 Million and unlimited third party bodily injuries.
• Passenger liability protection.

Rates Exclude:

• 5% Government Service Tax (GST) imposed on rental rates.
• Liability Reduction Option (LRO).
  The renter is responsible for all damages caused to the vehicle, including theft regardless of fault. In the event of an accident or theft, PROVIDED the renter has agreed to accept the LRO and made a police report within 24 hours from the time of the accident or theft, Hertz shall be entitled to charge the renter an excess fee which is in accordance with the following table ("Excess Fee"). Upon the renter's acceptance and subject to the terms and conditions stipulated in the Rental Agreement, the renter's liability is limited to the Excess Fee.
  - Group C & D : Maximum liability RM 500.00
  - Group E to L : Maximum RM 2,000.00
• Personal Accident Insurance (PAI)
  The renter may also purchase Personal Accident Insurance (PAI) for a coverage of up to RM150,000.00 at a fee of RM60.00 per day for a Car or 4WD or RM14.00 per day for a MPV. The PAI covers permanent disability and deaths and includes medical expenses of up to RM2,000.00 per person per accident based on a maximum seating capacity of 5 for a car or 4WD and 7 for a MPV.
• One way rental drop off fee between Hertz locations and other locations stipulated in the One Way Rental Drop Off Fees Chart. A minimum of three (3) days rental is required.
• Drop Off fees will be imposed for all locations in East Malaysia, e.g. Miri, Sandakan and where Hertz office is not represented regardless of rental days.
• Petrol, Toll fees, Parking charges, Traffic fines, Airport Charges, Fuel & other optional charges.

Rental Period:

• One day rental consists of 24 consecutive hours.

Late Return and Extra hours Rate:

• Hertz offers a grace period of 59 minutes on the last day, after which late return charges and extra hours are as follows:
  - Extra hours calculated at one fifth of the Standard Daily Rate (SDR), per hour up to a maximum of five (5) hours.
  - A full day's rate (SDR) will be charged for cars returned after the sixth hour.

Collection and Delivery Fees:

• A fee of RM 50.00 subject to 5% GST (RM 52.50 nett) will be charged for delivery and collection of cars.
• The delivery and collection charges applies to the specified locations below:
  - Nexus Karambunai, Kota Kinabalu : RM 73.50 nett
  - Shangri-la Rasa Ria, Kota Kinabalu : RM 94.50 nett

Non-Operating Hour Charges (After Hours):

• To meet reservations during non-operating hours a RM50.00 subject to 5% GST (RM 52.50 nett) will be imposed.
• This fee will be charged to renters whenever there is a need for our staff to be on standby for delivery or collection of cars during non-operating hours of the respective branch location providing the services. This fee also applies for such services rendered during Sunday & Malaysian Public Holidays.

No Show and Cancellations:

• Paid reservations are non-refundable.

Driver Regulation:

• Renters must be between 23 and 65 years old.
• Renters must possess a valid current local driving license or an International Driving Permit with qualified driving experience of at least one year.
• Additional drivers are free of charge. Minimum rental age and other requirements will be the same as for the renter. Additional authorized drivers must be registered on an additional driver;s application. The application forms part of the Rental Agreement.

Driving Restrictions:

• All Malaysian Hertz vehicles are strictly prohibited from being driven into Brunei, Singapore and Thailand.