Child discount is not applicable.
It is the passengers’ responsibility to ensure that their passport is valid for more than 6 months for the whole duration of stay, and that they have a valid visa to enter Singapore and/or Malaysia as well as valid documents/air tickets/visas for their onward trip(s) and/or valid visa to re-enter Malaysia & Singapore (if return trip is arranged). In the event of passengers being refused entry into Singapore or Malaysia by either immigration authorities, there shall be no refund of coach fee or fuel surcharge for any partially-utilised or completely unutilised services.
Visa on Arrival:
In the event of passengers not having valid visa on the date of departure, visa-on-arrival request will NOT be entertained. We reserve the right to deny the passenger from boarding the coach on the date of departure if the passenger’s visa/documents are not in order, and there shall be not refund of coach fee.
We do not encourage same-day connection flights; in the event of missed flights due to coach delays/traffic/immigration condition(s), we will not be held liable for such event.
No Show/Cancelation Policy:
In the event of no-show/cancellation, there shall be no refund of coach fee or fuel surcharge.
FAQ (Top 15 Question):
- Do you use the Second Link or the Causeway?
Luxury Exclusive coaches use the Second Link via Tuas.
- Do I need a visa?
It is the passenger’s responsibility to see if he/she needs a visa. Visa requirements apply to many nationalities. It is very important to check if visas are required for your journey because you may be refused entry without a visa and we cannot be held responsible if access is not granted or delayed.
- Can the bus wait for me if I turn up late?
Our buses leave on time and cannot wait at the expense of other passengers. Please turn up at least 30 minutes before departure time.
- Can I get a refund for cancellations?
We do not give refunds for cancellations.
- Would there be stops made on the way?
Where necessary, we may make a rest and toilet stop of no more than 20 minutes. This will ensure that you reach your destination at the earliest possible time.
- How long is the journey?
The journey takes approximately 5 hours. Arrival times may be 30 minutes earlier or later depending on traffic conditions.
- How can I get an E-ticket?
You can purchase it online here.
- What is the baggage allowance?
• We allow a maximum total baggage weight of 15kg. Only a maximum of 2 (two) pieces of baggage are allowed.
• Each piece of luggage should not exceed 60cm x 55cm x 20cm.
• We reserve the right to refuse any luggage on board.
- What is the carry-on-board baggage allowance?
We allow only 1 (one) piece of hand luggage measuring no bigger than 30cm x 15cm x 10cm. On top of that we only allow for camera bags or shopping bags to be carried on board.
- Can I board or alight at any point along the journey?
We cannot allow any passenger to board or alight at any point along the journey.
- Can I travel with my baby?
Children under the age of 5 may travel on board. Should the child require a seat, a boarding pass must be purchased for the seat.
- Can I request for vegetarian food?
In most circumstances, we can arrange for vegetarian food with a notice of at least 1 day in advance.
- I have special medication that I must carry with me. Will I have problems?
If you require special medication, you should always carry your prescriptions with you. Different countries have different laws on prescription drugs, and some countries have limited supplies so it is always better to bring an extra supply with you.
- Is the food served on board Halal?
Yes, the food served on board is Halal.
- I have lost my ticket, can I get a replacement?
If you are our registered guest, do not worry. We will take care of you.
For more information, you may log in to:
Singapore visa requirements: http://www.mfa.gov.sg/internet/idx_foreignVisaFor.html
Malaysia visa requirements: http://www.kln.gov.my/?m_id=53